The following are common errors that may appear in the log file or diagnostics. Click the article related to your device and problem to access the relevant solution.
Cannot find your error message? Please save your log file and contact the ExpressVPN Support Team for assistance.
My device platform is…
Windows
- Connection error: Connection reset by peer
- Connection error: Deprecated option
- Connection error: Pre-shared key
- Unable to install ExpressVPN due to incomplete uninstall
- Unable to connect: All TAP-Windows adapter in use
- Unable to connect: No TAP-Windows adapter on this system
- Unable to connect: Incorrect system date and time
- Unable to connect: TLS handshake failed
- Unable to connect: Multiple TAP/Unable to use adapter
- Unable to connect: Client services errors
- Unable to connect: Remote access services error
- Unable to connect: Filename, directory name error
- Unstable connection: Frag TTL expired
- Valid requested name but no IP address/Host not found
- Warning: This configuration may cache passwords in memory
Mac
- Unable to connect: Cannot allocate TUN/TAP dev dynamically
- Unable to connect: Incorrect system date and time
- Unable to connect: TLS handshake failed
- Unable to connect: Kext issue/Unable to unload Kext
- Unable to connect: Bind failed on local address
- Unable to connect: Cannot resolve host address
- Unable to connect: Cannot obtain exclusive lock
- Unstable connection: Frag TTL expired
- Unable to connect: Can’t assign requested address
- Unable to connect: Can’t assign requested address (code=49)
- Valid requested name but no IP address/Host not found
- Warning: This configuration may cache passwords in memory
If you’re using a Mac, and the log file or diagnostics shows no connection but no error message either, this might be a problem with loading the Kext.
Android
iOS
The ExpressVPN iOS app does not have connection error logs.
For iOS connection issues, please try changing your VPN protocol or contact the ExpressVPN Support Team for immediate assistance.